FAQ
1.) Who is Florida Vacation Homes?
Florida Vacation Homes is our trading name. We are an independent property management company looking after privately owned vacation rentals in the Orlando area. Luxury Rental Collection is our website and specialist program for luxury homes within our portfolio. As a marketing company, we market vacation rental inventory from selected professional property management companies alongside our own managed inventory, giving guests a wider choice of homes. Florida Vacation Homes is a Preferred Partner of Reunion Resort.
Our local team supports guests staying in the homes we manage. We do not operate the resort’s homeowners association, membership office, pools or restaurants. Resort amenity access depends on the membership attached to your chosen home, so please confirm the arrangements with us before booking. Our offices are next to Reunion, and we have a team inside the resort seven days a week.
2.) How close is Reunion to the airport?
Reunion Resort is located 28 miles from Orlando International Airport.
3.) How near is Reunion to Walt Disney World® and other area attractions?
The main gates of Reunion Resort are located within 6 miles of the entrance to the Walt Disney World Resort® and just a 20-25 minute drive from Sea World, Aquatica, Universal Studios and Islands of Adventure.
4.) How much is the deposit to reserve a vacation rental?
To reserve a rental property, we will require 20% of the total rental cost.
5.) When is the final balance due?
The final balance is due 45 days prior to your arrival.
6.) How do I place a reservation for one of your Reunion vacation rentals?
Once you find the home of your choice, there are two easy-to-follow ways to book your vacation with Florida Vacation Homes. You can choose to place the reservation directly online through our secure website 24/7, or call one of our Florida Vacation Homes representatives toll-free at 1-855-453-5400, or 321-323-7810 for calls outside the USA and Canada.
7.) When will I receive my Rental Voucher and arrival instructions?
Upon receiving your signed Rental Agreement and final payment, Florida Vacation Homes will e-mail you a Rental Voucher which will include your rental property address, electronic lock keypad code, wireless internet code and directions to get to your property for the duration of your stay.
8.) Will I stay in the specific property I have chosen?
Absolutely yes! Once you have booked either online or through one of the Florida Vacation Homes representatives, the availability calendar will automatically be updated on our website, blocking out your specific dates. This will ensure you always get to stay in the property of your choice! If for some unforeseen reason we are required to move you to another property, we will give you prior notice, as well as ensure you are located in a property of similar specifications to the one you have chosen. If this is not permissible, we will be happy to provide you with a full refund.
9.) Where do I collect the keys to the property?
At Florida Vacation Homes, we understand the importance of being able to enjoy every last minute of your holiday! All of our properties have an electronic lock. An entrance code will be sent to you once we receive payment of the final balance. You can go directly from the airport to your villa.
10.) What time can I enter the home and when do I have to depart?
The home can be occupied any time after 4:00 pm on your day of arrival. The home must be vacated by 10:00 am on your departure date.
11.) Early check-in / out?
Early check-ins or late check-outs can be requested for an additional charge, the charge depends on the property but ranges from $50 to $250 each. The standard check-in time is after 4:00 pm, the early check-in time is after 1:00 pm. The standard check-out time is 10:00 am, the late check-out time is 1:00 pm. All early check-ins or late check-outs are subject to no other reservations in the property at the time of your arrival/departure. As such, these will be tentatively booked and confirmed only within the last 72 hours prior to your arrival. It is the guest’s responsibility to contact Florida Vacation Homes within 72 hours of arrival to confirm availability.
12.) Do I have access to all of the amenities in Reunion?
Access depends on whether your rental home has Reunion Resort Club Membership. The former house guest registration system has been phased out.
Homes with Club Membership
When you book a home managed by a Reunion Resort Preferred Partner that has Club Membership, you pay a resort fee and receive access to the resort’s Club amenities for your stay. Florida Vacation Homes is a Preferred Partner of Reunion Resort. Activity charges, such as golf green fees, may still apply.
Club pools available to eligible membership guests include the Water Park, Villas South (Cabana Court), Villas North (Sandy Ridge) and Centre Court Ridge. The Grande rooftop pool, pictured below, is reserved for homeowner members and is not available to rental guests.
Homes without Club Membership: CDD amenities only
If your home does not have Club Membership, there is no resort fee and you do not have access to the Club amenities. You have access only to the Community Development District (CDD) amenities, including these six pools:
- Seven Eagles
- Carriage Pointe
- The Terraces
- Homestead
- Heritage Crossing South
- Heritage Crossing North
Before booking, check the membership details on your chosen listing. See our Reunion Resort amenity access guide for more information, or contact our team to confirm access and resort fees for your home.
13.) Are pets allowed in the rental properties?
No, pets are not allowed in any of our properties. Florida Vacation Homes has a strict no pet policy. Those found to be in violation of this policy will be subject to a minimum $500 penalty fee.
14.) Are the kitchens fully equipped?
All of our vacation rental properties are fully equipped with everything you’ll need, including a refrigerator, freezer, oven, range, microwave, and dishwasher. Additionally, all of Florida Vacation Homes properties come complete with toasters, coffee makers, blenders, cookware, dishes, glasses, and utensils.
15.) Are all linens and towels provided?
Yes, all linens and towels are provided, however we would recommend taking beach towels for the pool area.
16.) Are hairdryers provided?
Yes, hairdryers are provided in all of our properties.
17.) Are irons and ironing boards provided?
Yes, irons and ironing boards are provided in all of our properties.
18.) Is there a telephone in the property?
There is a telephone provided in all Florida Vacation Homes which may be used for local calls free of charge. Some homes will also provide free national (USA) calls. International calls are bared.
19.) Is a housekeeping service provided?
A housekeeping service can be provided, however, there is an additional charge, which is not included in the rental rate. You can opt to have as many mid stay “trash n tidy” cleans as you like ranging from a daily maid service to a single mid stay clean half way through your stay.
20.) Are credit cards accepted?
We accept all major credit cards including Visa, MasterCard, American Express and Discover Card.
21.) What is your Cancellation Policy?
Cancellation policies vary by home. Many homes offer free cancellation up to 30 days before arrival. The specific cancellation policy for your reservation, including any deadlines and charges, will be detailed in your rental agreement. Please review it before booking, and contact our team if you have any questions.
22.) Are there any activities at the resort for children?
In addition to the supervised activities at Kids Crew, there is a children’s interactive play area at the Water Park, a playground at Centre Court Ridge and Whisper Way and small arcade at the Seven Eagles Pavilion. Water Park access requires a home with Club Membership booked through a Preferred Partner and payment of the resort fee. See question 12 for access details.
23.) Are the swimming pools heated?
The only resort pool that is heated is the Seven Eagles community pool and is heated to approximately ten degrees warmer than the outside air.
24.) What about Baby Equipment?
Most properties provide complimentary use of a portable folding “Pack-N-Play” crib (which serves as a playpen as well), high chair and stroller. Optional full-size cribs and double strollers are available to rent for a fee. The crib or double stroller will be delivered prior to your check-in time of 4:00 pm and picked up from the property upon your departure.
25.) What about a BBQ grill?
Many of our properties have an outside summer kitchen complete with a Gas BBQ. Please check when booking that the home you have selected does indeed have one. A tank of propane is supplied but should it become necessary during the stay, it is the guests’ responsibility to replenish. If the home does not provide one then a Gas BBQ grill can be rented and delivered to your home upon your arrival. A single tank of gas is included and all you’ll need to do is bring the ribs and BBQ sauce!
26.) What are Florida Vacation Homes’ Office Hours?
Our regular office hours are 9:00 am to 9:00 pm Eastern Time Monday through Sunday. Guests calling to place a reservation or those with general inquiries outside of office hours are able to leave messages on our voicemail system. Florida Vacation Homes will do its utmost to reply to all voicemail messages within the next business day.
27.) If we have a problem with the home, what should we do?
During regular business hours, you may call us toll-free at 1-866-314-7386 and speak directly to one of Florida Vacation Homes qualified personnel. All issues will be documented and addressed in a timely manner. To ensure your peace of mind, we additionally have a representative on-call 24/7 on our toll-free number, to deal with any emergency situation within your Reunion property.
28.) What if I leave personal items behind?
Vacation rental properties ‘self catering’ accommodations. We provide complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the Guest’s responsibility to replenish them.
29.) Do I need to pay for pool heat to have the Spa / Hot tub heated?
Yes. If you would like the spa to be heated you will need to order pool heating with your reservation. A spa or Hot Tub is not able to be heated on its own. The spillover Spas are attached to the pool, using the same water. There is no option to only heat the spa since it is the same water as the pool.
When pool heating is chosen in this set-up, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool, so the spa will be heated up to somewhere between 94 and 102 degrees Fahrenheit. If left in Spa mode the pool will not be getting any heated water and so the pool will cool down.
30.) Will heated pools cool down over night?
Yes, the pool heaters operate on a timer and are set to come in the morning and go off in the evening, there will be some cooling off overnight when the air temperature drops. In the coldest winter months heating the pool can be a problem, with the water temperature dropping down overnight. Florida has a temperate climate but we do get cold fronts coming in from the north that can bring overnight low temperatures in the 30’s and 40’s – these can last for several days. Unfortunately, under these circumstances, there is no way the pool heater will be able to keep the water at 84 degrees. Especially where pool heat is provided via an electrical heat pump if the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool to the desired temperature is outside of the Company’s control and is regarded as an act of nature. Please note that cold weather does NOT constitute a mechanical failure and no refunds will be given for problems that are due to cold weather.